Investors in People Award Gold Accreditation
Autoline Insurance, one of Northern Ireland’s leading insurance brokers, has become one of less than 20 companies locally to be awarded gold accreditation against the Investors in People Standard. The award demonstrates the company’s commitment to high performance through good people management.
Autoline has been assessed at gold standard by Investors in People since 2011. The accreditation was successfully reaccredited following a combined Insights and Health and Wellbeing Assessment. The company also received a Health and Wellbeing Award.
Commenting on the award, Claire Curran, Human Resource Manager for Autoline, said:
“Staff are the lifeblood of Autoline and our primary point of contact with customers. We pride ourselves on being a market leader in customer service as evidenced by high levels of customer retention, supported by multiple industry awards and national standards.
“We work hard to engage and motivate our staff, offering trainee positions, acting-up opportunities, structured leadership programmes, specialist and champion posts. Our aim is to provide vision and a well-defined set of principles and values that provide everyone with a cohesive sense of what the company wants to be.”
The report concluded that “there is a sense of pride in the quality of service provided to customers; of the brand and the reputation in the marketplace. People have a consistent understanding of the aims, objectives and key priorities and the importance of their roles in helping to achieve them.”
Julie Gibbons, Autoline’s Operations Director, added:
“The achievement of Investors in People Gold for the third time is testament to our values-based culture, and reflects the strength and innovation of our talented staff. We take great pride in our greatest asset, our people.
“Autoline is fortunate to attract highly motivated and customer service focussed staff who put their clients’ needs first.”
Paul Devoy, Head of Investors in People, said:
“We’d like to congratulate Autoline. Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. Autoline should be extremely proud of their achievement.”
Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results.
Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in business on an international scale.